Email & Digital Communication Tools
Email & Digital Communication Tools
Email is still the primary professional communication channel. Together with instant messaging, it is how most work gets coordinated.
Writing effective emails
- Use a clear, specific subject line (e.g. "Project update – deadline extension request")
- Greet the recipient, keep the body short, and end with a clear call to action
- Use bullet points for lists and bold sparingly for emphasis
- Double-check the recipient, subject and attachments before sending
Email hygiene
- Keep your inbox organised with folders or labels — archive, don't hoard
- Respond to important messages within one business day
- Treat email as public — never send confidential information carelessly; use Bcc for mailing lists
- Watch out for phishing: check the sender's full address and hover over links
Key takeaway: Clear, organised email communication builds professional trust — and protects you from scams.