Customer Service Excellence
Customer Service and Relationship Management (CSRM)
Master customer service skills and build lasting relationships with clients.
Course Fee
₦188,524.80
Certificate on completion
Lifetime access
Self-paced learning
Exam included
Expert instructor
What You'll Learn
Master the practical skills that matter in Customer Service Excellence — built around the real curriculum of this course.
Deliver service that consistently exceeds customer expectations
Listen actively and handle difficult conversations calmly
Serve customers across every channel with one consistent voice
Use CRM systems and customer data to personalise experiences
Track and raise service quality with measurable KPIs
Turn satisfied customers into loyal, repeat buyers
Who This Course Is For
This programme is designed for people who are serious about building certified, practical skills.
- Customer-facing agents and team leads
- Support desk and account management professionals
- Business owners who want their service to stand out
- Anyone preparing for a service excellence certification
Course Content
8 lessons · 101 minutes total · 1 free preview
Service Excellence Foundations
Free preview
11 min
CRM Systems & Customer Data
13 min
Building Customer Loyalty
12 min
Certification Exam
Your Instructor
De-NexCred Team
Our team of certified industry experts
Everything Included
Professional certification preparation
Hands-on practical exercises
Industry-standard best practices
Career development guidance
Printable certificate on completion
Lifetime access to course materials
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